Career Opportunities with ACCO

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Location: Sacramento, CA

We are looking for a Dispatcher to join our Sacramento, CA office! 

ACCO Engineered Systems has been annually recognized by a national industry magazine as one of the top-10 specialty contractors in the United States, and the leader in its mechanical contracting field for the Western United States. We have a diverse environment of skilled professionals - field construction workers, engineering, project managers, service technicians, and supporting staff - who collaborate together and make ACCO an engaging place to work.

Under the direct supervision of the Assistant Operation’s Manager, this position is the primary point of contact for customers. This position will receive calls and emails, assess the nature of the call, create jobs in the Wennsoft system and dispatch service calls to the field. Will maintain an accurate scheduling system to monitor call status in real time. This position will also be responsible for reviewing open jobs to confirm why the job has not been completed and will review payroll to verify it is complete and ready for posting.


  • Receive inbound calls and/or emails, identify the nature of the call/email and document all information according to standard operating procedures and dispatch technicians accordingly.
  • Provide customers with updates and estimated time of arrivals.
  • Continuously monitor and update the schedule board to ensure service calls are being dispatched to the correct technician in a timely manner.
  • Enter new customer information into Wennsoft system; also update and maintain customer database master files.
  • Manage and resolve customer complaints
  • Verify technician check-in/check-out.
  • Monitoring of outstanding jobs: Using the provided reports will review open jobs to determine why the jobs have not been completed. Ensure all costs have been applied and work orders are complete. If cost is missing the Dispatcher will follow up with the appropriate individual to determine the reason for the missing cost.
  • Payroll entry: Using the provided reports needed to review all labor entries from MobileTec to confirm they have been applied correctly. Add general ledger codes to payroll entries if needed and process expense reports. All payroll must be reviewed and completed by 9 am daily.
  • Purchase order distribution: field technicians will call in to obtain a purchase order job number if a vendor is not listed in the phone APP. The dispatcher will verify job number and vendor information, save the purchase order number in Wennsoft awaiting cost.
  • Any other duties and responsibilities as assigned by the Service Operations Manager.


  • Ability to handle multiple phone lines in a hectic, fast-paced environment.
  • Detailed orientated, ability to multitask and possesses great organizational skills.
  • Must be able to utilize headset and computer terminal and navigate through multiple systems to input and retrieve information.
  • 1-2 years data entry and call center experience.
  • Comfortable with Microsoft Windows environment including Excel and Word.
  • Excellent writing and verbal communication skills.
  • A driven self-starter with a strong work ethic that can take the lead on initiatives and follow-through on commitments.
  • Very organized with demonstrated ability to multitask.

Additional Skills/Abilities Preferred, but Not Required:

  • Construction industry experience is highly desirable.
  • Knowledge and familiarity of the WennSoft database program is a plus.

Our ideal person will have all these in addition to everything listed above:

  • OUTSTANDING COMMUNICATION SKILLS in addition to maintaining an open line of communication with employees throughout the organization, you'll demonstrate excellent communication skills, including good phone and email etiquette.
  • APPRECIATION FOR DIVERSITY you already demonstrate respect and you highly value the variety of cultures and talents that make up ACCO.
  • INNOVATION although we have a great team and effective processes in place, we feel that there is always room for improvement, and we'll look to you to be creative as you partner with stakeholders to evaluate our operations, solve ongoing issues, and develop even better systems.
  • STRONG APTITUDE for learning and developing new systems and programs.
  • GOING THE EXTRA MILE ability to work overtime, as needed.
  • WORK MANAGEMENT possess the ability to work in a high paced environment with the ability to prioritize tasks.


  • ESOP – Employee Stock Ownership Program. An exciting benefit from ACCO to you, free of cost.
  • Company Culture of Excellence – Here at ACCO, we are flexible and foster creativity
  • Competitive Time Off including PTO, Sick Time, and Personal Time
  • Education Reimbursement Program for career development
  • United Way is our philanthropy program. We give back to the community, and we have fun while doing it! ACCO has fundraising events such as raffles and bingo throughout the year.
  • Competitive benefits package and 401k


link below and submit your resume. Once you’ve applied, our dedicated Talent Acquisition team will be reviewing your resume. If your experiences START YOUR APPLICATIONDo you have what it takes? Click the matches our needs, you’ll be hearing from us by phone or email.


Why join ACCO? ACCO Engineered Systems is one of the largest mechanical contractors in the country. Since 1934, owners and builders have selected ACCO to design, install, and maintain more than 250,000 mechanical projects. ACCO is dedicated to the design, fabrication, installation, maintenance and service of commercial and industrial HVAC, refrigeration, plumbing, process piping, and building automation systems. Whether your project is a low or high-rise office building, a shopping mall, hospital, semi-conductor fabrication facility or pharmaceutical manufacturing plant…ACCO can design, build, install, and maintain a mechanical system to meet your needs

Here at ACCO, we are a part of something bigger. Just ask our customers: California Academy of Sciences, L.A. Live, and San Francisco 49ers Stadium. While we have been around for 80+ years, we continue to grow at a dynamic pace. And we are looking for talented individuals to join our team. To read more about us, check out our ABOUT US section with current news and events.

ACCO is an Equal Opportunity Employer AA M/F/V/D. We proudly hire U.S. Military Veterans, and those qualified are encouraged to apply.

Equal Employment Opportunity is The Law. | Pay Transparency Nondiscrimination Provision.

ACCO will consider qualified applicants with criminal histories for employment.

At this time, ACCO is unable to provide visa sponsorship.


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